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Customer Service Online (CSO)

In the CSO tool you can request returns for defects and DOA’s within the warranty/DOA period and commercial returns. You can also submit a complaint for wrong deliveries/quantities, transport damage and incorrect prices/invoices. There is also a possibility to check the status of the requests.

CLICK HERE TO GO TO THE CUSTOMER SERVICE ONLINE TOOL

Customer Service Online offers a lot of possibilities

For example, you can:

  • Request a DOA (dead on arrival)
  • Request a RMA for a defect product within the warranty period
  • Commercial return requests
  • Make a complaint for incorrect deliveries/quantities
  • Make a complaint for transport damage
  • Make a complaint for incorrect prices/invoices

Here you can find the CSO tool

Here you can find the Customer Service Online tool (CSO) on our webshop, under the menu-item Service.

Try our CSO tool

CLICK HERE TO GO TO THE CUSTOMER SERVICE ONLINE TOOL

If you have any questions our Customer Service department is ready to support you.

You can reach the Customer Service department by phone: +31(0)243333230 (from 9:00 to 17:30) or email: rma.nl@also.com